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Christopher Hincks Principle Product Designer | Design Systems

Creating systems that align user needs, product strategy, design systems, and AI for experiences that scale across products, teams, and platforms.

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About

I am an enterprise product-design strategist with more than 30 years of experience transforming complex SaaS, cybersecurity, healthcare, and public-sector platforms into accessible, cohesive product experiences. My work connects business strategy, customer needs, and technical constraints to create products that are useful, measurable, and ready to scale.

I build design systems as product infrastructure—combining semantic tokens, reusable components, responsive foundations, interaction standards, accessibility guidance, and implementation documentation. Through clear governance, contribution models, and cross-functional quality gates, I help product, design, engineering, and QA teams reduce fragmentation while delivering consistent experiences across products, platforms, and devices.

My approach is grounded in research, prototyping, usability testing, analytics, and continuous product discovery. Supported by a master's degree in Arts and Technology with a focus on interaction design, I translate evidence into scalable product decisions and create trusted design-system foundations for WCAG 2.2 AA accessibility, AI-assisted workflows, MCP integrations, and design-to-code delivery.

Any device, anytime, anywhere!

I believe great product experiences should be accessible by default, grounded in evidence, and designed to scale. From early web and healthcare platforms to enterprise security products, my work has focused on translating complex workflows into clear, inclusive experiences that serve customers across products, devices, and environments.

At Healthvision, VHA, Zix, and OpenText, I used research, prototyping, usability testing, and product analytics to connect design decisions with measurable customer and business outcomes. This work included establishing interaction standards across clinical applications, supporting more than 100 healthcare organizations, consolidating acquired security products into a unified platform, and directing design across an enterprise portfolio generating more than $250 million in annual recurring revenue.

At Sectigo, I apply these principles through scalable product infrastructure: semantic tokens, reusable components, responsive foundations, WCAG 2.2 AA guidance, governance, and shared delivery practices. By making design decisions documented, measurable, and accessible to product, engineering, and AI-assisted workflows, I help teams reduce fragmentation and create consistent experiences that can evolve with both customer needs and the organization.

Work

Organizations that have trusted me to work with them include:

Sectigo

https://www.sectigo.com

AI-ready design-system transformation.

OpenText

https://www.opentext.com

Next-generation B2B security platform supporting a $250M+ ARR portfolio.

Zix

Consolidated security platform supporting a $100M+ channel.

AppRiver

https://www.appriver.com

Consolidation design strategy enabling a channel service provider of cloud enabled security and productivity services.

Wells Fargo

https://www.wellsfargo.com

Communication software and accessibility compliance facilitating financial services messaging.

Toyota Motor North America

https://www.toyota.com

Communication software design to facilitate Toyota and Lexus vehicle financing.

NICE

https://www.nice.com/

Experience design for a leading provider of customer experience and business results software.

ZeOmega

https://www.zeomega.com/

Digital experience design for population health management solutions to facilitate collaboration among healthcare stakeholders.

Yale New Haven Health System

https://www.ynhhs.org

Clinical software and digital experiences design for Connecticut's largest healthcare system.

Cigna

https://www.cigna.com

Clinical software design for a major provider of medical, dental, disability, life insurance and related products and services.

Memorial Hermann Health System

https://www.memorialhermann.org/

Digital experience design for the largest not-for-profit health system in southeast Texas.

JPS Health Network

https://www.jpshealthnet.org/

Education software experiences for more than 40 community health centers in North Texas.

Contact

If you have questions or comments use the form to contact me.